FAQ

YARN CARE

Q: Do you have any yarn care recommendations?

A: While my superwash yarns are "machine-washable", hand washing is best. 

All yarns are rinsed and washed well, but you may still get minimal bleeding for the first few washes, especially with highly saturated colours.

For best results, I recommend hand washing in cold/lukewarm water and laying flat to dry.

SHOPPING

Q: Do you take custom orders?

A: I do not accept custom orders at this time.

Q: Where else can I purchase Birch Grove Yarn?

A: Birch Grove Yarn is sold exclusively through this website only. It is currently not available for retail sale anywhere else. 

Q: Do you reserve listings?

A: In fairness to all customers, listings cannot be reserved. All items are sold on a first-come-first-serve basis.

Q: Can I pick-up my order from you in person?

A: I'm sorry, no. Orders placed from this website must be shipped via the post. 

 

BUSINESS INQUIRIES

Q: Do you sell wholesale?

A: Thank you very much for your interest, however I am not able to sell wholesale at this time.

 

Q: Are you available for trunk shows?

A: Unfortunately, I am not available for trunk shows at this time.

 

Q: Do you vend at any fiber events?

A: At this time I do not vend at any fiber events.